TRUSS MEDIA, LLC will make every effort to ensure the final images/media are of high quality and represent the property in the best way. Sometimes, however, an agent/client/homeowner may feel these images do not meet those expectations. In this case, TRUSS MEDIA, LLC will work closely with the agent/client/homeowner to correct the issue. A reasonable amount of re-touching will be performed at no additional cost. If a return trip is requested due to issues in the photos regarding decluttering, additional photos not specifically requested prior to the shoot, or other aspects that are not directly the responsibility of TRUSS MEDIA, LLC, a fee will be charged. A minimum re-shoot fee of $65 will be charged to the agent/client/homeowner, unless it is the direct responsibility of the photographer (service provider ) where then there will not be a charge (ie. missing specific shots requested prior to shoot). Everyone has a different idea of their "best photo" but prior to hiring TRUSS MEDIA, please carefully review the portfolio as there will be no refunds issued to clients who are not happy with the "style" of photography. “Style” refers to image angles, color, and any other visual aspect of the photo.
Photo Guarantee:
Was this article helpful?